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PapaCambridge provides Meeting e Requirements of Customers wi Specific Needs in Hospitality, Leisure, Travel and Tourism (L2) BTEC Specialist and Professional qualifications Notes and Resources at includes topical notes, unit wise notes, quick revision notes, detailed notes and a lot more. Meeting e Requirements of Customers wi Specific Needs in Hospitality, Leisure, Travel and Tourism (L2) PapaCambridge provides Meeting e Requirements of Customers wi Specific Needs in Hospitality, Leisure, Travel and Tourism (L2) BTEC Specialist and Professional qualifications Latest Past Papers and resources at includes syllabus, specimens, question papers, king schemes, . * ey meet eir customers’ expectations and needs by serving e main expectations and needs of eir customers. E.g. ey gave you different ticket deals. look at e list of eir rides. you can book a ticket wi hotel. look at eir opening hours and etc. ey EXCEED eir customers’ expectations and needs by doing ings like: Park Map. G721 Customer service in travel and tourism. Lessons. AO1 – How e needs of internal and external customers are met. 1 Ha erley Manor Preparation. 2 Starting e coursework. 3 Internal and External customers introduction. 4 Meeting e needs of internal customers. 5 e benefits of meeting e needs of internal customers. If you’re really looking to make your customers love your travel agency, you need to provide em wi e right kind of service. Before you understand exactly how to do at, you need to realize at ere are millions of travel agents all over e world offering just about e same ing as you. 22,  · When it comes to customer service, travel agents know ey need to meet and almost always exceed eir clients’ expectations. ADVERTISING Sometimes, being ere for a client means listening to what’s happening and simply providing a solution at e customer is . 05,  · Ano er way for travel brands to increase customer engagement is by meeting real-time demands based on various points in e customer’s journey. When it comes to e inspiration stage, where travellers are researching where to go and what to see, virtual reality offers huge potential. 29,  · Customer Services is directly related to Tourism because Travel Industry is based on Money and wi out customer ere is no Income. Good customer service is required at every part of tourism ei er it is hotel, restaurant, travel agency, flight etc. Regardless of how rude and demanding e customer can be it is more important to keep positive attitude and be friendly wi e customer. 22,  · Unit 4 P3 - Describe e customer service skills required to meet customer needs in travel and tourism contexts Dear Year 12 L3 is is your opportunity to consider e skills at you will need before putting em in to practice to secure: P4 Demonstrate Customer Service . How to Meet e Needs of Customers: You can follow a simple, four-step procedure to meet e needs of customers. Identify what your customers need from you rough keyword research, focus groups, or social listening. Distribute e information to relevant stakeholders in your organization. Journal of Tourism Studies, 15(1): 8 – 17. [Google Scholar]) Four Plus model to explore e functions of centers, identifies features at tourists regard as important, and provides an insight into e information needs and travel planning practices of ose who use visitor information centers. Customer Service - P2, M1. BTEC Extended Diploma Level 3 Travel and Tourism - Unit 4 - Customer Service P1, M2 - Merit P2 progresses from P1 and learners must describe customer service provision, and how it is adapted to meet e individual needs of different types of customers, including internal customers, individuals and [Show more] groups. Customer service provision must include products . 3 Know e customer service skills required to meet customer needs in travel and tourism contexts. Communication skills: face to face. telephone eg call centre. building rapport. effective listening. questioning. developing a dialogue. non-verbal communication eg . For example Virgin exceed customers’ needs by meeting customer needs means supplying em wi e vital info ey will need for eir trip such as time, date, terminal, boarding gate however meeting individual customers need means advising customers about airport transfers to and from e airport. is posts looks at e 5 ways to attract more customers to your travel business. People love traveling, and ey want to find more ways to do it. It’s not about being e biggest tour or travel company out ere, it’s about e ability to be found by e right customers and build trust as a brand. What is difference between e travel and tourism industry? Learn more about bo travel and tourism, and e industries based on ose activities. Travel and tourism is a major contributor to e GDP wi a total contribution of more an one trillion dollars in . Not only is tourism important for local and national economies around e world, it is also a major contributor tods e global economy. Anticipating e needs of each type of guest and making e necessary. For Example: For Example: Malaysia Airlines have suffered a lot of problems in recent years such as plane crashes. EasyJet are known for having a lot of delayed or canceled flights, erefore ey receive a lot of complaints. However, ey deal wi em successfully by providing. e development of tourism and e introduction of new destinations reveals e huge perspectives for e grow of event management. e majority of most social activities, such as festivals, recreational events, etc., have become possible due to e tourists, which travel around e world in search for new impressions and emotions. 1.1 Discuss e core concepts of keting for e travel and tourism sector. e core concept of e keting is e to satisfy customer needs and planning should be done after keeping all e demands of e consumers so at customer satisfaction is e only way which increase e sales of e company. Knowing e customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of e travel and tourism industry. It is important to use e appropriate me ods of communication for a given situation. e unexpected or rare: Getting e windshield cleaned was once e bare minimum of customer service, but times have changed in 30 years. Companies win consumer loyalty and kudos simply doing small kindnesses, like carrying bags to a car, sending up a drink on e house to a guest’s room, providing any ing at’s remotely above and beyond e norm. Ga er information about as many of your customers as possible. Try to find out what your customers are buying, why ey are buying and e frequency of eir purchases. When trying to understand eir needs, it be useful to know details such as eir lifestyle, occupation and interests. Pay attention and mine e future demand from e next needs of current customers. ink about how often you are asked for your feedback by hotels, airlines, and o er businesses in e travel and hospitality industries. ese companies are capturing e voice of eir customers to better eir products and services. BTEC Travel and Tourism - Unit 4 - Customer Service P3 P3 asks learners to describe e skills required to meet e needs of customers in travel and tourism contexts. Learners should cover communication skills presentation teamwork business skills selling skills and skills needed to handle complaints. It is important at e descriptions relate to customer service skills in travel and tourism. Assessment of e quality of customer service in travel and tourism. Many travel and tourism organisations continually monitor and assess e quality of e customer service ey provide. is is because organisations want to ensure ey are meeting and, if possible, exceeding, eir customers’ needs and expectations. Unit 4 - Customer Service in Travel and Tourism P3 - Describe e customer service skills required to meet customer needs in travel and tourism contexts Courses, modules, and textbooks for your search: Press Enter to view all search results Press Enter. ‘Responsible tourism’ is becoming intertwined wi mainstream holidaymaking ra er an a ‘nice to have’ or niche travel concept. Consumer research conducted by TUI Group shows growing customer demand for holiday companies to manage eir sustainability impacts and to provide more sustainable holiday products. Over half (53 ) of e. According to Maslow eory a person has different needs which he wants to satisfy it and ese needs motivate person to act any ing in order to satisfy his needs, e au or mentioned at, Studying travel motivation helps one to understand customers’ needs, us enhancing service providers’ knowledge about what kinds of experiences. Understanding customers is a science at takes many new business owners a while to master. At e end of e day, customers want two ings from you:. Customers want to be satisfied wi your products and/or services. 2. Customers want to feel appreciated. So, fulfilling your customers’ needs seems pretty simple, right? All you [ ]. Tourism industry is flexible. e products of tourism cannot be easily standardized as ey are created for e customers of varied interests and demands. As e tourism products are mainly e tourists’ experience, ey can be stored only in e tourists’ memories. Let us understand more about tourism products and services −. , 2008 · I have always found it hard to meet e requirements of being a student. Ever since my years of high school, I really have no idea what professors are looking for to give good grades. Apr 04,  · Kouni, e large Swiss tour operator quoted an Association of British Travel Agents study in 20, which indicated at 22 of eir customers actively seek a sustainable holiday product. Unit 4 - Customer Service in Travel and Tourism P3 - Describe e customer service skills required to meet customer needs in travel and tourism contexts Studies, courses, subjects, and textbooks for your search: Press Enter to view all search results. 06,  · For Special Needs Travelers, Travel Agents Can Make All e Difference by Jessica Montevago / ust 06, For physically challenged tourists, many . 28,  · Wi is in mind, here are some tips for meeting customer needs, so at you can retain more customers. Meeting Customer Needs. We must understand our customers’ needs before we can work to meet em. Once we understand our customers’ needs, delivering solutions at meet eir needs takes a lot of effort, empa y, and creative inking. Introduction. Travel and tourism is growing industry wi large contribution to economy of e country. e Positive and Negative Impact on Travel and Tourism Sector Assignment will discuss e factors driving e changes in industry, e report will discuss e changes made by tourism to meet e demands of customers. e travel and tourism industry is one of e world’s largest and most progressive. In , its global economic contribution was more an trillion Australian dollars. In Australia alone, tourism contributed $49.7 billion to e GDP (gross domestic product) in , and it employed more an 900,000 people. is makes it a great industry [ ]. Feb 13, 2009 · Putting e customer first Michael Casey BTEC First Travel & Tourism Submitted 26/1/08 Slideshare uses cookies to improve functionality and performance, and to provide you wi relevant advertising. If you continue browsing e site, you agree to e use of cookies on is website.

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